How a deal actually happens here
ChemPlantMatch is a brokered marketplace for toll manufacturing (job work), not a directory. Nothing is exchanged automatically: a person reads every enquiry, anonymity holds until both sides have signed, and the work that follows is tracked here. Below is the whole sequence, from both sides, with nothing rounded off.
Seven steps, two sides
The same seven steps happen for both parties. What differs is what each side can see at each one — so each step below says it twice, and where a rule is enforced by the platform rather than by good intentions, it says that too.
Step 1. The enquiry
- If you need capacity
- You find a listing that fits and send one enquiry — what you need made, roughly how much, and by when. Or you post a requirement and let our desk go looking. Either way you get a reference number and a thread with our desk.
- If you own the unit
- Nothing reaches you yet. An enquiry does not appear as a lead until a person has read it, which is why your inbox is not full of requirements your plant cannot run.
Step 2. Qualification by our desk
- If you need capacity
- Someone reads it. They check your requirement against what the unit can genuinely run and come back in the thread if something is missing — quantity, chemistry, hazard class, timeline. You can watch the stage change on the enquiry page.
- If you own the unit
- The desk writes a brief: the requirement, the numbers the client stated, and the technical fit. Your lead is that brief. It carries no company name, no contact details and not the client’s raw message.
- What the platform enforces
- An enquiry cannot move to qualified until the checklist is complete, and it cannot be sent to a unit without a written brief. Those are enforced, not conventions.
Step 3. The unit’s yes
- If you need capacity
- You are told the unit is interested — still under its alias. If it declines, you are told that too; the reason goes to our desk, and the desk takes the same requirement elsewhere.
- If you own the unit
- You say interested or not interested. Declining is free and expected; a decline needs a reason for the desk, so we learn what to stop sending you. You can also just ask the desk a question first.
Step 4. Both signatures
- If you need capacity
- You sign an acknowledgement for this enquiry: you will keep the unit’s details to yourself, business arising from this introduction runs through the platform for 24 months, and you agree the success fee clause — a percentage of the invoiced value of each completed work order, at the rate printed in the document you are signing. You sign by typing your name, and you get the signed PDF in your account.
- If you own the unit
- You signed the platform agreement once, at onboarding — introducer terms, non-circumvention, the success fee. There is nothing further to sign per enquiry.
- What the platform enforces
- The desk can ask for the client acknowledgement and remind, but it cannot skip it. No signature, no introduction.
Step 5. The reveal
- If you need capacity
- You get the unit’s legal name, GST number, contact person and plant addresses, in one identity card in your account. From here you talk to each other directly.
- If you own the unit
- You get the client’s details in the same form, at the same moment. Nothing is exchanged one way.
- What the platform enforces
- The reveal is one transaction: the disclosed details are snapshotted, both parties are shown that exact snapshot, and an audit row records who released it and when. It is the only mechanism in the product that discloses an identity.
Step 6. Plant visit, trial, and the work order
- If you need capacity
- Audit the site, run a trial batch if the chemistry needs one, agree commercials, place the campaign. Our desk opens a tracked work order with its own reference number. What you pay the unit is between you and the unit — we never touch it.
- If you own the unit
- Host the visit, run the trial, take the order. The desk opens the work order and you post the updates: accepted, materials in, trial batch, in production, quality check, packed, dispatched.
Step 7. Tracked progress and two-sided completion
- If you need capacity
- You see every update on one timeline, with photos. Acknowledge an update, or raise a flag — a flag notifies our desk and stays on the record. The order completes when you confirm receipt, or, if no flag has been raised within 10 days of the dispatch, the platform treats it as complete. Both success fees are recorded then, and each side is invoiced its own.
- If you own the unit
- Post an update at each step, with a photo and an expected next date; dispatch needs the LR or e-way bill reference. Once the client confirms receipt — or 10 days pass after dispatch with no flag raised — the order closes and the completed campaign joins your public track record. Both success fees, the client's and yours, are recorded at that moment.
- What the platform enforces
- A unit cannot close its own job by declaring it done, and the desk cannot close one for either party. What the platform does instead is let silence stand: raising a flag pauses the 10-day clock and restarts it when the flag is resolved, the desk is told two days before an order is due to complete this way, and it can put that completion on hold with a reason on the record. Cancelling is a desk action and needs a stated reason.
What stays confidential, and until when
This is the part worth reading twice. Anonymity here is a security control, not a courtesy: public pages are built from a list of fields that are allowed out, so a field nobody put on that list cannot reach a public page by accident. Listing text and photos are also reviewed by a person before they go live.
| What | Before the introduction | After the introduction |
|---|---|---|
| The unit’s company name, brands, phone, email, website | Nobody but our desk. The listing shows an alias such as GJ-1042. | The introduced client, in the identity card. Never published. |
| The unit’s exact address, GIDC plot, map pin | Public pages show state and district only. | The introduced client gets the plant addresses. |
| GSTIN, CIN, factory licence and consent numbers | Our desk, for verification. Never on a public page. | Legal name and GST number are in the identity card. The certificates themselves stay private. |
| Certificate PDFs and compliance documents | Our desk only. The public sees the badge and whether it is valid, not the document. | Still our desk only. A reveal does not release documents. |
| The client’s identity and company | Our desk only. The unit’s lead is the desk’s brief — it structurally cannot contain the client’s name or contact details. | The introduced unit, in the identity card. |
| The client’s raw enquiry message | Our desk. The unit sees the brief the desk wrote and the numbers the client stated. | Both sides talk directly, so the requirement is discussed in full. |
| Requirement attachments — spec sheets, MSDS | The client who uploaded them and our desk. Never handed to a unit with a match. | Shared only deliberately, under the confidentiality terms both sides signed. The desk still does this by hand — the in-product flow is not built yet. |
| Work-order photos and progress notes | No work order exists before a reveal. | The two parties on that order and our desk. Never public. |
| What the platform publishes about a unit, always | Unit operations, equipment specs and capacities, materials of construction, batch sizes, hazard handling, industries served, certification badges with validity, verification level, member-since, district, moderated plant photos, and the track record built from completed work orders. | The same. A reveal changes what one client knows, not what the site shows. |
Three things we never do
- We never publish an identity. The reveal tells one client about one unit for one enquiry — it does not change a single public page.
- We never sell or share a contact list. The details you receive at an introduction are for evaluating and running that work, and both signed documents say so.
- We never move money. No escrow, no payment rail, no cut of the toll fee — we invoice each side its success fee once the work order is complete, and that is the extent of it.
Read the version written for your side
Same flow, more detail on what it means for you — including what it costs, which is nothing until a work order you were part of is completed.