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In practice, yes. Toll manufacturing is the term the contract usually uses and job work is the older Indian usage for the same arrangement: you own the material and the specification, and a third-party plant runs the process for a conversion charge.

Every listing on ChemPlantMatch is capacity of that kind — a unit operation a verified plant can run on your material, in your campaign size, in a stated district.

A manufacturer’s listing publishes what the plant can run — unit operations, reactor materials and capacities, batch sizes, utilities, hazard classes, certification badges and the district it sits in. It does not publish the company name, the trade names, the phone number, the email, the website, the exact address or the GIDC plot number.

The plant appears under an alias such as GJ-1042 instead. That alias is minted by our desk when the unit is approved, and it is what you see on the listing, in search results and on the profile page.

This is enforced in the code, not by editorial care: every public page is built from an allow-list of fields, so a field nobody explicitly published cannot reach a public page. Listing text and photos are also reviewed by a person before they go live, which catches a company name typed into a description.

Only when three things are true at once: the manufacturer has signed our platform agreement, the client has signed an acknowledgement for that specific enquiry, and someone on our desk has executed the introduction.

The reveal is mutual and simultaneous. The client learns the unit’s legal name, GST number, contact person and plant addresses; the unit learns the same about the client. Neither side gets the other’s details early, and there is no partial reveal.

Both sides get an identity card in their account showing exactly what was disclosed, and the disclosure is written to the audit log. Signing one acknowledgement introduces you to one unit for one enquiry — it is not access to the rest of the network.

A person reads every enquiry before anyone is introduced. The desk checks what you need against what the unit can genuinely run, comes back with questions, and writes a brief for the manufacturer that carries your requirement without carrying your identity.

After that the desk arranges the agreements, executes the introduction, and stays on the case: it runs the message threads with both sides, tracks the work order, and steps in when a conversation stalls or a client raises a flag.

On the requirement side, the desk reads what you posted and proposes specific units it thinks fit, with a note explaining why. You see anonymised cards and decide.

Nothing, on either side. Searching, an account, posting a requirement, sending an enquiry, the qualification work our desk does, the introduction itself, publishing a listing, receiving leads and the tracked work order all cost nothing.

The only money that ever reaches us is the success fee, and it is owed on nothing until a work order is completed. An introduction that goes nowhere costs neither side anything.

Both sides pay it. The client and the manufacturer each pay ChemPlantMatch a percentage of the invoiced value of each completed work order that came from an introduction, exclusive of GST, at the rate in the document that side signed — the platform agreement for a unit, the acknowledgement for a client. The standard rate is 2 percent on each side, platform rates lie between 1 and 5 percent, and the rate that applies to a particular job is recorded on the work order before that job starts.

It falls due when the work order completes, not when the order is placed: either when the client confirms receipt, or, if no flag has been raised within 10 days of the recorded dispatch, when the platform treats the order as complete. A flag pauses that clock, and our desk can put an automatic completion on hold.

We invoice each side separately for its own fee, with GST as applicable, payable within 30 days. No money moves through the platform. We never handle the toll fee between client and manufacturer, and we do not hold funds in escrow.

We do not publish a turnaround promise we cannot keep for every enquiry. What we can tell you is what happens: the enquiry lands with a reference number, the desk reads it, and if something is missing you get a question in the enquiry thread rather than silence.

You can see exactly where an enquiry stands on its page in your account — the stage, what the desk did last, and what happens next in plain words. The date of the last activity is on the page, so a case that has gone quiet is visible to you as well as to us.

Declining is normal and free — we would rather a plant say no early than take a campaign its equipment cannot hold. A unit that declines has to give the desk a reason, and that reason goes to the desk, not to you.

You are told the unit is not taking it forward. Your enquiry stays in your account with its history intact, and the desk can take the same requirement to other units. If you posted a requirement rather than enquiring on one listing, the desk keeps proposing matches until you close it.

Once an order is placed, our desk opens a work order with its own reference number. It moves through a defined ladder — accepted, materials received, an optional trial batch, in production, quality check, packed, dispatched — and the unit posts an update at each step, with photos and an expected next date.

Both sides see the same timeline. The client can acknowledge an update or raise a flag, which notifies the desk. Dispatch requires the LR or e-way bill reference before the status can move.

Completion starts with the unit marking the goods dispatched. The order completes when the client confirms receipt, or, if nobody has raised a flag within 10 days of that dispatch, when the platform treats it as complete. A flag pauses that clock and the desk can put an automatic completion on hold. Neither party can simply close the other's job, and the desk cannot close one for them.

Raise a flag on the work order. It notifies our desk immediately, it is recorded on the timeline both sides can see, and the desk works the issue with you and the unit until it is resolved or the order is cancelled.

Cancelling a tracked work order is an action only our desk can take, and it requires a stated reason that stays on the record.

We are an introducer and a mediator, not a party to the manufacturing contract you sign with each other. We can mediate, put the history in front of both sides and keep the record straight; we cannot adjudicate your contract or arbitrate a commercial dispute.

Attachments on a requirement — spec sheets, an MSDS — are private. They are served only to the client who uploaded them and to our desk. They are never handed to a manufacturer as part of a proposed match.

If a unit needs to see a specification to quote properly, our desk handles that by hand today, under the confidentiality terms both sides have signed; the in-product NDA-recorded sharing flow is not built yet, and we would rather say so than imply it exists.

Compliance documents a manufacturer uploads — consent to operate, factory licence, fire NOC — are never publicly accessible. What the public sees is the badge and its validity status, not the certificate. Work-order photos are visible only to the two parties on that order and the desk.

Both signed agreements bind each side to keep the other’s non-public information confidential and to use it only for the work in hand. That obligation runs for 3 years.